Return Policy:
You may return any product, except rectangular dampers which are custom made, within 30 days of receipt of your order if they are in their original condition and packaging. If return is outside of the 30 day return window, we handle on a case by case basis for exchanges only.

Some restocking fees may apply if items are returned damaged or not in original packaging.

Please inspect all items as soon as they are received to insure there are no damages and you have received the correct items.

You have 3 business days from receipt of your shipment to contact us about any damages or incorrect parts.

Returns:  

* All returns must include a Return Merchandise Authorization Number (RMA)

* Email us at support@retrozone.com to request an RMA number

* Returns must be shipped within 10 days of the issuance of an RMA number

* Returns received after 10 days may be refused and returned to sender

* Please note the RMA number on the outside of the package.

* Customer is responsible for the cost of return freight

* Refunds will be issued via the original payment type, with outbound shipping charges deducted from the final payment, including “Free Shipping” items. (Note that damper motors over 1 year old are subject to a $15.00 warranty changeout fee.) 

* Any wording on individual product pages about returns that is different takes precedence over any wording on this page.

Contact us at 972-633-8104 if you need additional assistance.